Business process outsourcing as a tool for improving enterprise efficiency
نویسندگان
چکیده
منابع مشابه
Improving Quality in Business Process Outsourcing through Technology
Sufficient evidence shows that Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wide-spread adoption of BPO, due to their quality and cost improvements. Technology applied in BPO through the adopted software, applications and platform has a substantial long-term impact on the whole process, affecting the quality, cost and associate...
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To improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underu...
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ژورنال
عنوان ژورنال: Ekonomika
سال: 2015
ISSN: 0350-137X
DOI: 10.5937/ekonomika1503031k